FAQ

Do you have 100% Money Back Guarantee?

-Yes, we want you to love it as we do so we have a 100% money back guarantee.   Simply return your opened or unopened bottles for a full refund within 30 days of purchase, no questions asked.

 

What's your Return policy?

-Return your opened or unopened bottles for a full refund within 30 days of purchase, no questions asked. Simply email us at support@surbotanics.com with your order information and we’ll process the return for you!

 

How long will it take to get my package?

We ship directly from Maryland, USA. Generally, orders placed before 10 a.m. EST will ship the next day, unless it’s a high-volume day. Orders placed after then will ship the following day. Once your order has shipped, it’s in the hands of our shipping carriers and should arrive at your home by the estimated date you were provided with when you selected your shipping method.

 

Do you allow for exchange?

-Yes!  You can exchange your opened or unopened bottles within 30 days of purchase, no questions asked. Simply email us at support@surbotanics.com with your order information and what you’d like to exchange and what you’d like to exchange it for.  We’ll then process your exchange for you!

 

Can I use sur essential oil when pregnant?

-Please consult your physician.

What is ASMR (Autonomous Sensory Meridian Response)?

ASMR, aka Brain-gasm, is a euphoric tingling sensation you experience in your Brain and down your spine. It gets so intense that it releases tensions, leaving a relaxed feeling throughout the entire body.

 How do I experience ASMR?

You personally may have felt this tingling sensation while using a scalp massager, and people purposefully trigger these feelings with sound design: Soft tones, close whispering, tapping, and personal attention all seem to lead people to an ASMR experience, and YouTube features many creative examples of this pursuit. 

  What do SUR’s organic essential oils have to do with ASMR?

By putting you into a more relaxed and aware state of mind, SUR maybe a perfect starting ritual for a full ASMR experience. SUR combines smell with visual and audio stimulus of ASMR to give you an elevated multisensory experience that brings you joy and serenity.

 

 

Got more questions? email us at support@surbotanics.com